Hardware Troubleshooting
Problem: The remote does not operate your device.
• Make sure the remote is in the correct mode by pressing the
corresponding device key (TV, SAT•CBL•DTC, DVD•VCR). This
tells the remote which device to operate.
• Remove any obstacles between the remote and the device. Make
sure you’re aiming the remote at the device’s IR sensor.
• Make sure the batteries are fresh and are properly installed.
Replace the batteries with two new AAA batteries, if necessary.
Problem: The remote can’t be programmed to operate your device.
• If you are testing the remote while programming it, you may be
too far away from the device or at a wrong angle. There must be
an unobstructed path between the remote and the IR sensor on
the device. Move closer and make sure you point the remote at the
device you’re trying to control.
• If you’re using the Direct Entry programming method to enter
the codes for your brand and the unit is still not functioning
properly, try the auto, brand, or manual search method.
• To control combo units, like TV/VCRs or TV/DVDs, you must
program the individual corresponding device keys to control
each part of the combo unit. Once programmed successfully, the
TV key controls the TV functions, and the DVD•VCR key controls
the VCR or DVD functions.
• Make sure the batteries are fresh and are properly installed.
Problem: The remote doesn’t perform commands properly.
• Make sure the remote is in the correct mode by pressing the
corresponding device key (TV, SAT•CBL•DTC, DVD•VCR). This
tells the remote which device to operate.
• Make sure device is ready (for example, the DVD player has a
disc loaded).
• You may have pressed an invalid key for the mode the remote is in.
• If you’re trying to enter a channel number directly, try pressing
the ENTER key after entering the channel number as this is a
requirement of certain models and brands.
• There is a possibility that a programmed code may only be
able to control some of your device features (for example, only
turns a device on and off). To confirm that the device key is
programmed with the correct code for maximum functionality,
test the device. Attempt to control a variety of the device’s
functions with the remote. If some of the features of your
devices don’t work, try programming the remote with a different
code in the list using the Direct Code Entry Method, until you
find the code that allows the remote to control the majority of
your device’s functions. Different codes can provide different
levels of functionality.
Problem: The POWER key does not light when you press a key.
• You may have pressed an invalid key for the mode the remote is in.
• Make sure the remote is in the correct mode by pressing the
corresponding device key (TV, SAT•CBL•DTC, DVD•VCR). This
tells the remote which device to operate.
• Make sure the batteries are fresh and are properly installed.
Replace the batteries with two new AAA batteries, if necessary
Problem: The remote will not change channels on device.
• Make sure the remote is in the correct mode by pressing the
corresponding device key (TV, SAT•CBL•DTC, DVD•VCR). This
tells the remote which device to operate.
• Press the ENTER key after you enter a channel number.
• Remove any obstacles between the remote and the device. Make
sure to aim the remote at the IR sensor on the device.
Problem: The device’s menu does not appear on the TV screen.
• Make sure you have connected the device to your TV properly and
selected the correct input. (See your devices’ Owner’s Manuals for
proper connection procedures.)
• Make sure the remote is in the correct mode by pressing the
corresponding device key (TV, SAT•CBL•DTC, DVD•VCR). This
tells the remote which device to operate.
• Menu access isn’t supported for all brands. You may need to use
your original remote control to access menu functions for some
devices.
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