Wednesday, October 11, 2017

Bose QuietComfort 35 QC35 Troubleshooting Guide

Headphones do not power on

• Power on the headphones (see page 9).
• Charge the battery

Headphones do not connect with Bluetooth® device

• Disconnect the back-up audio cable.
• Disconnect the USB charging cable.
• On your Bluetooth device: - Turn the Bluetooth feature off and then on. - Delete your Bose® QuietComfort® headphones from the Bluetooth list on your device. Pair again.
• Move your Bluetooth device closer to the headphones and away from any interference or obstructions.
• Pair a different Bluetooth device (see page 15). • Visit owners.Bose.com/QC35 to see how-to videos.
• Clear the headphone pairing list: Slide to and hold for 10 seconds. Delete your Bose® QuietComfort® headphones from the Bluetooth list on your device. Pair again.

Headphones do not pair with NFC

• Make sure your device supports Bluetooth pairing via NFC.
• Unlock your device and turn on the Bluetooth and NFC features.
• Tap the NFC touchpoint on the back of your Bluetooth device to the NFC touchpoint on the headphones.

No sound

• Power on the headphones and charge the battery.
• Increase the volume on your headphones, your Bluetooth device and music source.
• Slide to and release to hear the connected device. Make sure you are using the correct device.
• Move your Bluetooth device closer to the headphones and away from any interference or obstructions.
• Use a different music source.
• Pair a different Bluetooth device (see page 15).
• If two Bluetooth devices are connected, pause your other device first.
• If two Bluetooth devices are connected, move the devices within range of the headphones (30 ft. or 10 m).

Poor sound quality

• Use a different music source.
• Pair a different Bluetooth device.
• Disconnect the second device.
• Move your Bluetooth device closer to the headphones and away from any interference or obstructions.

No audio from a device connected by the back-up audio cable

• Power on your device and play music.
• Secure the ends of the back-up audio cable.
• Increase the volume on your headphones, your Bluetooth® device and music source.
• Connect a different device

Poor sound quality from a device connected by audio cable

• Secure the ends of the back-up audio cable.
• Connect another device

Battery won’t charge

• Secure the ends of the USB charging cable.
• If your headphones have been exposed to high or low temperatures, let the headphones return to room temperature and try charging again.

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