GoPro Hero 6 CHDHX-601 Troubleshooting Guide

Common Troubleshooting Guides for GoPro Hero 6 CHDHX-601

GoPro wont power on

Make sure your GoPro is charged. To charge your camera, use the included USB-C cable and a computer. You can also use GoPro's Supercharger or USB-compatible Wall Charger or Auto Charger (all sold separately) or any charging device marked with output 5V 1A. (Supercharger’s output is 5V 2A.)

GoPro wont respond when pressing buttons or the touchscreen

Try to restart your go pro, or try removing and reinserting the battery then press the power button.

Video Playback on the computer is choppy, lagging, slowing or stuttering.

Choppy playback is typically not a problem with the file. If your footage skips, one of these situations is likely the cause:
• Using an incompatible video player. Not all video players support the H.265/HEVC and H.264 codecs. For best results, download the latest version of the Quik desktop app for free at gopro.com/apps.
• The computer does not meet the minimum requirements for HD playback. The higher the resolution and frame rate of your video, the harder the computer has to work to play it back. Make sure that your computer meets the minimum requirements for the playback software.
If your computer does not meet the minimum requirements, record at 1080p60 with Protune off, and make sure that all other programs on your computer are closed. If that resolution does not improve the playback, try 720p60.

Forgot username or password

Swipe down, then tap Connections > Name & Password.

How to check the current firmware version installed

From the main screen, swipe down. Then tap Preferences > About This GoPro. The Version Number displays the software version that you are running.

How to find the device's serial number

The camera’s serial number is listed in several places: • In Preferences > About This GoPro • On the inside of the battery bay (remove the battery to see it) • On your camera’s microSD card (in the version.txt file in the MSC folder)